Deividas Rafanavičius Expert in the field of customer centricity, management and client service, team building consultant.

deividas.rafanavicius@tmd.lt

Deividas Rafanavičius

Expert in the field of customer centricity, management and client service, team building consultant.

Areas of expertise: customer service and loyalty, internal and external cooperation, conflict management, building successful networking.

Deividas is an expert in customer centricity, helping organisations to increase customer loyalty, align  service activities by introducing various customer experience management projects.

The consultant develops teams and influence organizational culture by  original created training programs or business events and is eligible to deliver them to various audiences (20+, 50+, 100 +, 600+ participants). He encourages cooperation in organisations, helps their members to develop and apply effective working standards.

Deividas also advises senior management teams on strategic customer management issues, moderates strategic workshops, develops talents and prepares internal coaches. He also works in international projects in many different regions: Kazakhstan, Russia, Estonia, Latvia and others. 

He has completed programs in Executive Chairman Education, Executive Education as a Professional Board Member in Baltic Institute of Corporate Governance and is certified by Inscape Publishing to work with DiSC methodology.